FAQ
How quickly can my order be dispatched?
We aim to dispatch all orders within 24 hours. (Mon-Sat)
What are your shipping costs?
UK Standard: £3.89 (Free on orders over £75)
UK Express: £9.99
International Shipping: Costs vary depending on location.
Are your boxes suitable for heavy items?
Our boxes are double-wall, meaning they have two layers of cardboard for extra strength and durability. They’re ideal for packing heavier items and are less likely to get damaged during transport. Our medium-sized double wall boxes have a loading capacity of 18-20kg, depending on the size of the box, while the larger sizes can hold between 27-30kg of evenly distributed weight. Please note that these weights are a guide, we advise that you test this with your product first.
Do the boxes have a print on them?
Yes, our boxes may have a print on the bottom flaps.
Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please contact us as soon as possible. If the order hasn’t been processed yet, we’ll do our best to accommodate your request. Once an order has been shipped, we may not be able to make changes or cancel it.
Do you offer wholesale pricing?
Yes, we offer competitive wholesale pricing for bulk orders. If you’re interested in purchasing large quantities, please contact us here, or by live chat and we will get back to you within 24 hours.